Refund policy
Refund Policy
Thank you for choosing Iron & Lace Candle Co. Because our products are handcrafted and personal in nature, we maintain a strict policy regarding returns and refunds.
All Sales Are Final Please be advised that all sales are final. Once an order has been confirmed and processed through our shop, it cannot be canceled, refunded, or exchanged for a different scent or product.
No Returns or Exchanges We do not accept returns or exchanges. We encourage you to read the detailed fragrance notes and product descriptions provided on each listing to ensure the product meets your preferences before completing your purchase.
Damages and Issues While we do not offer refunds for change of mind, we want you to receive your order in perfect condition. If your item arrives damaged or defective due to shipping, please notify us at Ironlacecandleco@gmail.com within 48 hours of delivery.
To process a claim for a damaged item, please include:
Your Order Number.
Photos of the damaged product and the shipping box.
Approved damage claims will be eligible for a replacement of the same item or store credit at our discretion.
Exceptions Sale items, limited edition releases, and gift cards are strictly non-refundable and not eligible for replacement.